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We provide shipping WORLDWIDE, for deliveries within Indonesia we use the trusted shipping company, JNE (www.jne.co.id) and for International deliveries we are using EMS (www.posindonesia.co.id) and FedEx (www.fedex.com)

 

DOMESTIC SHIPPING

We have two different shipping methods that you can choose from. They are :

• JNE Express

Jakarta area: Arrives 1 business day after your payment is confirmed Outside of Jakarta area: Arrives 1-3 business days after your payment is confirmed

• JNE Regular

Arrives 3-5 business days after your payment is confirmed

 

INTERNATIONAL SHIPPING

Using EMS (www.posindonesia.co.id) or FedEx (www.fedex.com) please expect your order to arrive within 3 – 10 working days, depending on your area. If your order is not delivered within 3-10 days please check with your local postal service or FedEx.

 

IMPORTANT TO KNOW FOR BOTH DOMESTIC AND INTERNATIONAL SHIPPING

If you want your order to be processed and shipped at the same day please be aware that your payment must be confirmed before the following time;

Monday – Friday : Before 14.00, WIB

We only ship orders during business days. If you confirmed your payment during weekends or holidays, please be aware that your orders will be shipped on the next business day. COST OF SHIPPING

Shipping fees are based on delivery methods you choose and the weight of the items you’ve ordered. If you’ve ordered an item that is bigger than standard shipping size, charges will be calculated by volume.

 

TRACKING INFORMATION

We will send you a tracking number that you can use in www.posindonesia.co.id, www.fedex.com and www.jne.co.id depending on your choice of courier; you might need to wait 24 hours for you to be able to track your order.

 

If you have any questions, please do not hesitate to contact us at :

E. customercare@thegoodsdept.com

P. +6221 7203828




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