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How to place an order?

When you visit our home page, you can click “How to Buy” at the bottom of the page, or you can just click on the link provided right here 

 

How can I track my order?

To track your order, you simply go to your account and you will find a “Track Orders” button on the right side of the screen.

 

Is it safe to pay by Credit Card?

We will do our best to give you the convenience you deserve. All the private information that you have typed are under good security and it is for your eyes only. When you enter your private information, we use Secure Sockets Layer (SSL) to protect your information when it is sent to us.

 

Can I order sold out items?

Unfortunately, you can’t order sold out items. You will have to wait until the item you want is back in stock.

 

What is the return and exchange policy?

We do not accept returned items if the item received by customers has complications with its sizing (the exact measurements are provided for you when you click the item you want). However, if the items received by customer have damages we will willingly exchange it to a new one.

 

Where is The Goods Dept store located?

You can visit us in;

• Pacific Place

1st floor no.1-02

Jl Jend. Sudirman Kav. 52-53 SCBD

South Jakarta

12190

Indonesia

p. +6221 57973644

 

• PIM 2

Pondok Indah Mall 2, 3rd floor no.321

Jl. Metro Pondok Indah,

South Jakarta 

12310

Indonesia 

p. +6221 75920951

 

How long will the shipping take after we place an order?

We have different types of shipping method, you can find all the information you need about shipping by going to our homepage and you will mind “Delivery Information” menu on the bottom part of your screen. Or you can also click the link provided here 

 

How do I use the Voucher?

When you Check Out, there will be a section where you can fill in the voucher / gift card code, once you have done that, your total will automatically be deducted.

 

How do I confirm my payment after I transfer my payment?

This is very simple, you just need to go back to our website and you will see a “Confirm Payment” menu on the top right side of your screen, click that and fill in the short form that is given to you.

 

Can I change or cancel my order?

If this case does occur you can do so within 30 minutes after you order. You can contact us at p .+6221 7203828 / customercare@www.thegoodsdept.com

 

I have completed my payment, can I add more items and shipped together with my first order?

Once you have completed your payment, that counts as one order so if you would like to add another item you would have to place another order.

 

I haven’t received my order, what should I do?

You can go to www.jne.co.id and track your order just by putting your tracking number. You can also call us at

p. +6221 7203828 or call

p. +6221 5684909 (JNE)

 

An item is missing in my order, who should I contact?

If this case happens, you can contact us at

e. customercare@thegoodsdept.com, or

p. +6221 7203828

 

Can I exchange my order at your store?

Unfortunately you can’t exchange your order at the store. You need to contact us (p. +6221 7203828) and we will arrange to ship the item to you. However, please be aware that we will only exchange items if the items received by customers are damaged.

 

How can I unsubscribe the Newsletter?

You can unsubscribe just by going back to where you subscribe the newsletter and change the option from "Subscribe" to "Unsubscribe". You can find this menu on our home page.

 

What is The Goods Dept's office hours?

below is The Goods Dept's office hours :

Webstore : Monday - Friday, 9AM - 5PM

Store, Pacific Place & PIM 2 :

Monday - Thursday, 10AM - 10PM

Friday - Saturday, 10AM - 11PM

Sunday, 10AM - 10PM


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