How to place an order?

When you visit our home page, you can click “How to Buy” at the bottom of the page, or you can just click on the link provided right here


How can I track my order?

To track your order, you simply go to your account and you will find a “Track Orders” button on the right side of the screen.


Where do I transfer my payment?

PT Cipta Retail Prakarsa

BCA : 2063009661

CIMB : 6100100028007


Payment with Credit Card?

1. Users may choose to use a credit card payment method for purchase of goods through the Site

2. The purchase transaction of goods using a credit card shall comply with the terms and conditions stipulated by The Goods Dept and use the courier / logistics provided and connected to the Site

3. Users are prohibited to use credit card payment methods outside the designation as a means of payment

4. If there is a purchase transaction of goods using a credit card in violation of legal provisions and / or terms of provision of The Goods Dept, then The Goods Dept is authorized to:

• withholds the funds of the transaction as long as necessary by The Goods Dept, the Bank, as well as the relevant payment gateway partner to perform the necessary investigations, at least 28 working days

5. If the purchase transaction is unsuccessful and / or canceled, then the charge on the transaction will be canceled and the transaction fund will be returned to the buyer's credit card limit on the next bill. The provisions of this paragraph shall not apply to goods purchased transactions using credit cards in violation of the law and / or the terms of the provisions of The Goods Dept

6. Credit cards that can be used to transact at The Goods Dept only credit cards issued in Indonesia


Can I order sold out items?

Unfortunately, you can’t order sold out items. You will have to wait until the item you want is back in stock.


What is the return and exchange policy?

We do not accept returned items if the item received by customers has complications with its sizing (the exact measurements are provided for you when you click the item you want). However, if the items received by customer have damages we will willingly exchange it to a new one.


Where is The Goods Dept store located?

You can check The Goods Dept store location here


How long will the shipping take after we place an order?

• For payment via bank transfer we will check first (few hours)

• For payment of credit card use we will help check in advance to avoid misuse of credit card (1-2 days)

• Your order will help us check first in all our store for availability of goods (1-2 days)

• After the goods are found, the goods will be prepared to be sent to the address in the destination

• So the estimated goods will arrive at the customer (3-5 days) jabodetabek area and outside jabodetabek (4-7 days)


How do I use the Voucher?

When you Check Out, there will be a section where you can fill in the voucher / gift card code, once you have done that, your total will automatically be deducted.


How do I confirm my payment after I transfer my payment?

This is very simple, you just need to go back to our website and you will see a “Confirm Payment” menu on the top right side of your screen, click that and fill in the short form that is given to you.


Can I change or cancel my order?

If this case does occur you can do so within 30 minutes after you order. You can contact us at Phone .+6221 7181 360 / Email. / Whatsapp. 0896 9335 1797 /  Line. @thegoods


I have completed my payment, can I add more items and shipped together with my first order?

Once you have completed your payment, that counts as one order so if you would like to add another item you would have to place another order.


I haven’t received my order, what should I do?

You can go to and track your order just by putting your tracking number. You can also call us at

p. +6221 7181 360 or call

p. 0-804-1-275-000 (ARK Xpress)


An item is missing in my order, who should I contact?

If this case happens, you can contact us at:


Phone. +6221 7181 360

Whatsapp. 0896 9335 1797

Line. @thegoods


Can I exchange my order at your store?

Unfortunately you can’t exchange your order at the store. You need to contact us (p. +6221 7181 360) and we will arrange to ship the item to you. However, please be aware that we will only exchange items if the items received by customers are damaged.


How can I unsubscribe the Newsletter?

You can unsubscribe just by going back to where you subscribe the newsletter and change the option from "Subscribe" to "Unsubscribe". You can find this menu on our home page.


What is The Goods Dept's office hours?

below is The Goods Dept's office hours :

WEBSTORE : Monday - Friday, 9AM - 5PM

STORE - Pacific Place, PIM 2, Lotte Shopping Avenue, Pantai Indah Kapuk Avenue, Lippo Mall Kemang, Mall Kelapa Gading 2, Bintaro Xchange mall & Surabaya (Jl. Bali no 19, Gubeng)  :

Monday - Sunday, 10AM - 10PM